As most of you know, condition and task management is one of the most critical components of the mortgage loan process, directly impacting a loan’s speed, accuracy, and overall success.
While most Loan Origination Systems focus heavily on ensuring condition-related features work accurately, they often overlook non-condition tasks—those important items that are not required for approval but that still need to be completed or reviewed within a loan file. MeridianLink Mortgage recognized this gap and developed the Tasks feature to help manage these items more effectively. However, some obstacles must be taken into account.
What are the Benefits of Using Non-Condition Tasks?
When utilized correctly, this feature is a powerful resource designed to streamline loan file management by:
- Tracking non-condition activities and setting time-sensitive reminders
- Enabling team communication throughout the loan process
- Supporting managerial oversight and providing an auditable record for accountability and compliance
Sounds too good to be true, right? Here is where the catch comes in.
Obstacles to Consider
Unlike conditions, non-condition tasks do not integrate with workflow rules in the same way, meaning a loan file cannot be prevented from progressing if tasks are left incomplete. As a result, it’s common to see closed loans with lingering, unresolved tasks that clutter the task pipeline and reduce overall visibility and efficiency.
Result?
- A Tasks pipeline that remains cluttered
- Lack of accountability as tasks can be bypassed without impacting file progress
- Decline in task visibility making it harder for teams to track and manage workload
Best Practice Tips
To navigate around these obstacles, consider the following tips:
- Define Condition vs. Non-Condition Tasks. Start by listing potential non-condition tasks and determine whether any would be more appropriately assigned as a condition. For example, items that should appear on the Approval or Suspense Certificate.
- Test the Basics. Before adding automation, use the Tasks feature manually to get familiar with how it works and how it fits into your workflow.
- Create Custom Reports. Develop custom reports for both users and managers to track task completion at the loan level, ensuring that tasks are being resolved as expected.
- Add Automation Strategically. As workflow pain points are identified, introduce automation to auto-create or auto-resolve tasks where appropriate. This helps reduce clutter in the task pipeline and improves efficiency.
Bonus Tip: Reach out to us at Cyberlink if you want help configuring your non-condition tasks. We’ve seen it all, and we’re here to help you save valuable time.
Where to Set It Up
From the main Pipeline screen:
- Navigate to Admin → Loan Setup → Auto-Tasks and Conditions → Add New Task
- Ready to build automation triggers? Navigate to Admin → Workflow Rules → Workflow Rules → Triggers
Keep in Mind: This feature is built to support you—not slow you down. When used intentionally, it can transform task management and team communication into a streamlined, dependable process.
Looking to set up or optimize your non-condition tasks feature? Cyberlink’s consultants are ready to help. Let’s turn the Tasks feature into a powerful tool for streamlined task management and tracking.