As a dedicated mortgage operations professional with over 8 years of industry experience, I specialize in client service, project management, and end-to-end process development across retail, wholesale, and mini-correspondent channels. My background spans both operational and administrative roles, allowing me to offer a comprehensive perspective on mortgage workflows.

Throughout my career, I have worked closely with multiple lenders to build and implement customized systems, workflows, and procedures that promote scalability and operational clarity. I excel in training development, policy creation, and system implementation, ensuring teams are not only well-prepared but also empowered to perform at their best. With a deep understanding of the mortgage lifecycle and a proven ability to translate complex operations into actionable training, I am now focused on helping organizations and users maximize their success with the MeridianLink Mortgage LOS. My goal is to make onboarding easier, help users feel confident with the system, and improve overall efficiency through clear and customized training.