Automate Everything

By now you probably have heard about how RPA is transforming the mortgage industry. But have you taken the time to see how using RPA (Robotic Process Automation or bots) could transform your mortgage operations?

If you are like a majority of the people I talk to about bots, you may have outdated information or misconceptions about bots that have stopped you from seriously considering adding a virtual workforce to your mortgage operation. Some of the things I hear are:

  1. Bots are too expensive
  2. It takes a long time to develop and deploy bots
  3. Our technology team is so busy they couldn’t take on bots at this time
  4. We don’t have inhouse technology support, who is going to design and deploy bots for us

Let’s take a quick look at what is Robotic Process Automation

The easy way to explain RPA is a bot can mimic the keystrokes humans perform. The bot is programmed to perform the same manual tasks and routines that a human does at a much faster pace with a far lower error rate, near zero. Adding a little logic to the program will allow bots to react to the processes it completes or fails to complete.

In the past bots have been expensive to develop and deploy. Like everything technology related, over time the costs have come down while the capabilities have improved. One of the latest RPA advancements we have taken advantage of is a rapid RPA development platform designed specifically for the mortgage industry. Using this latest technology, RPA bots can be developed for a fraction of the cost and deployed in weeks rather than months.

It’s an understatement to say the mortgage industry is driven by technology. For IT departments the task lists are long and never ending. An issue many lenders have is getting RPA on their IT development list. Seeing this problem with so many of our clients, we knew we had to have a way to manage the entire RPA process so at the end of the day an RPA virtual workforce could be delivered with the least amount of impact on the IT department. Plus, the ongoing maintenance had to be managed to further reduce the impact to our client’s IT departments.

RPA is emerging as a key driving force in impacting the mortgage industry. A truly process-driven industry, RPA automates routine processes resulting in improved efficiencies and accuracy, reduced costs and improved turn times. As much as 85% of the process from initiating a new loan, processing, underwriting, document prep, funding, shipping and servicing can be automated. With the scale of efficiencies, whether loan volume is up or down, lenders taking advantage of this technology have many options to remove barriers, lower costs and grow their business.

We currently have 28 RPA processes for MeridianLink Mortgage, Encompass, and other LOS systems, that replace most of the standard manual workflows encounter during the loan process. For more information or to schedule a meeting with one of our RPA team members, visit our website at

OpenClose and Cyberlink Software Solutions, we’re in the news!

We’re excited, the word about OpenClose and Cyberlink Software Solutions partnering is out. Together we’ve created a better, more robust MERS transaction management system for OpenClose clients. We’ve put together this list of links to our favorite articles. Hope you enjoy!


OpenClose & Cyberlink eRAMP Integration PR Coverage:

Publication: MortgageOrb

Publish Date: Wed. June 3rd


Publication: National Mortgage Professional Magazine

Publish Date: Wed. June 3rd


PROGRESS in Lending Association

Publish Date: Fri. June 5th


Publication: CUInsight

Publish Date: Wed. June 1st


Publication:  Mortgage & Finance News

Publish Date:  Wed. June 3rd


New Integration Enables OpenClose Lenders to Automate MERS® Loan Registration and Transfer via Cyberlink’s eRAMP System

WEST PALM BEACH, Fla., June 3, 2020 — OpenClose®, the industry-leading mortgage fintech provider and omni-channel loan origination system (LOS), and Cyberlink Software Solutions, a provider of optimization and development solutions for mortgage lenders, announced the completion of an integration that eases the time consuming and laborious method of registering loans one by one with MERS®.

Cyberlink’s eRAMP MERS Transaction Management solution integration works by taking bulk loans that OpenClose lender customers need to register or transfer with MERS, and processing this important task efficiently, quickly, and accurately regardless of the number of loans to submit. eRAMP data then updates OpenClose’s LenderAssist™ LOS, which includes registration confirmation dates as well as transfer of rights confirmation dates.

“We continuously look for opportunities to automate redundant tasks. The integration with eRAMP accelerates workflow, reduces errors and frees OpenClose users to work on other tasks,” stated Vince Furey, CRO of OpenClose. “We are pleased to introduce eRAMP’s MERS end-to-end transaction processing solution to our customers knowing that it will save them valuable time and money.”

eRAMP has been relied upon for MERS® transaction processing by lenders large and small since 2003. Whether it’s registering thousands of loans or a couple dozen loans, it’s done with the click of a mouse and with minimal manual intervention by the lender. Confirmation reports along with details are provided back to the lender from eRAMP.

“We’re always excited when we deliver new features that save time and reduce costs for our customers,” said Greg Uttal, president of Cyberlink Software Solutions. “Our goal is to secure additional business and accomplish more with less by way of technology. With the new OpenClose integration, we’re right on target to deliver value to our mutual customers.”

About OpenClose:

Founded in 1999 and headquartered in West Palm Beach, Florida, OpenClose® is a leading enterprise-class, multi-channel loan origination system (LOS), POS digital mortgage and fintech provider that cost effectively delivers its digital platform on a software-as-a-service (SaaS) basis. The company provides a variety of innovative, 100 percent web-based solutions for lenders, banks, credit unions, and conduit aggregators. OpenClose’s core solution, LenderAssist™, is comprehensive loan origination software that is completely engineered by OpenClose using the same code base from the ground up. The company offers a RESTful API suite that standardizes system-to-system integrations, making them easier to develop, quicker to implement

and more cost effective. OpenClose provides lending organizations with full control of their data and creates a truly seamless workflow for complete automation and compliance adherence. For more information, visit or call (561) 655-6418.

About Cyberlink Software Solutions:

Cyberlink Software Solutions, Inc. is a software development company that’s been creating innovative applications for mortgage professionals since 1995. We offer in-house developed software products and consulting services, including LOS implementation project management, LOS optimization consulting and MERS process improvement solutions. For more information, please call 800 518-0919 or visit

Social Media: @OpenClose_LOS #MERSLoanRegistration #LoanOriginationSoftware #CyberLinkSoftwareSolutions #OpenClose

Media Contact:
Joe Bowerbank
Profundity Communications, Inc.

LOS Integration flow

Enhanced data distribution option streamlines MERS transaction management for Encompass, OpenClose, LendingPad and many other LOS systems


A small enhancement is making a big difference for Encompass, OpenClose, LendingPad and other LOS users. The longest standing MERS transaction management system, eRAMP has made it much easier for LOS users to update dozens to thousands of loans in their systems with MERS transaction confirmation dates in minutes.

“Processing and updating one loan at a time is time consuming. Bulk processing is the way to successfully manage the fluctuations in loan production and gain maximum efficiency to reduce costs and errors when processing MERS loan transactions”, said Greg Uttal President of Cyberlink Software Solutions, Inc. developer of eRAMP for MERS. The bulk solution takes advantage of MERS data collected at time of loan registration and at transfer of rights so lenders can easily maintain MERS transaction status in their loan origination system in real time without manual data entry. Accurate records in the lender’s central point of data collection is important.

Using eRAMP’s new data distribution option expands the previous LendingQB full integration solution that has been available for many years. Now lenders have increased flexibility using eRAMP for MERS with more LOS systems than ever before.

About Cyberlink Software Solutions

Cyberlink Software Solutions, Inc. is a software development company that’s been creating innovative applications for mortgage professionals since 1995. We offer in-house developed software products and consulting services, including LOS implementation project management, LOS optimization consulting and MERS process improvement solutions. For more information, please contact Greg Uttal at 800 518-0919 or visit

IRS 4506-T Processing Suspended

HDMA ComplianceThe Coronoavirus effects mortgage loan processing with an immediate halt by the IRS to processing 4506-T requests. Effective immediately, 4506-T requests will not be processed by the IRS as it considers the impact of state and local shelter in place orders issued due to the COVID-19 outbreak.

A form 4506-T allows lenders to verify with the IRS the tax forms supplied by the applicant to prove their income match those in the possession of the IRS. The IRS can provide a transcript that includes data from these information returns.

As an alternative to obtaining tax transcripts from the IRS, applicants can download their tax transcripts and submit them directly to their lender. Visit the IRS website: and follow the online request instructions. Applicants should verify with their lender if tax transcripts provided by the application will be accepted as tax return verification.


Why do mortgage lenders have a hard time bridging marketing and sales? The concept is simple enough. Create marketing messages that resonate with borrowers (or brokers, if you’re a wholesaler), blast your message to as many relevant leads as possible, in as many different ways as possible, then deploy your sales team to haul in the catch.

However, it’s not so simple in the mortgage lending world. The relationship nature of mortgage lending means loan officers essentially own their production, so they have the leverage to dictate how marketing is utilized. Many lenders simply prioritize production over marketing and wash their hands of the problem, leaving it up to branches to use whatever CRM or sales method they want, as long as it generates volume.

What lenders don’t realize is that by taking a laissez faire approach to sales and marketing, they are hurting themselves and their branches. Poor coordination of marketing efforts combined with a lack of visibility into sales and marketing performance inevitably leads to lost opportunities, lost revenue potential and a heightened risk of brand damage. When the banana split hits the fan (you know what I mean), branches and production superstars simply jump to a different shop, leaving you with banana split all over your face (again, you know what I mean).

We’ve worked with dozens of sales organizations, both inside and outside of mortgage lending, and this scenario is not unusual. We’ve found that the most successful organizations re-align the relationship between sales and marketing in a way that incentivizes them to actively work together. A CRM and marketing automation is core to enabling this symbiotic relationship.

Why are your top producers so good at what they do? Sure, there are certain intangibles that can’t be replicated, but when it comes down to it, top producers are “on top of their game.” They are accessible, organized, and responsive to borrower needs. In other words, they have good communication habits, with an emphasis on habits.

Automation of good communication habits is exactly what a CRM and marketing automation does. When an action occurs – say a borrower submits information on a website – the CRM captures lead information and automatically triggers another action, such as sending an email asking to schedule a meeting.

The loan officer has no idea this is going on because the engagement occurs automatically. The borrower is none the wiser either. They think they’re communicating with a live human being when the CRM is actually doing the talking.

Or rather, marketing is doing the talking for the loan officer because they generate the content of the communication. Marketing is responsible for creating various types of automated campaigns that speak in the voice of the loan officer that either generates spontaneous leads or retains lead engagement. Refi campaigns, FHA campaigns, birthday campaigns – CRM and automated marketing has the ability to reach out to leads for any type of scenario you can think of.

The outcome is that CRM and marketing automation fill in the communication gaps that exist when LOs aren’t on top of their game. The CRM acts like the most neurotic and OCD loan assistant you’ve ever seen, vigilant 24/7 for any opportunity to engage.

Consider the goldmine of leads every lender has stored in their LOS database. Any loan application, whether closed, rejected or withdrawn, is another opportunity for a loan. But how many loan officers, even top ones, remember to send a housewarming email 60 days after closing to their owner occupied purchase borrowers? Or a reminder to consider a refi 30 months into a 3/1 ARM? This is how you harness the power of CRM and marketing automation to generate real production without requiring a human being to take any action.

Rob Chrisman’s eponymous daily newsletter once asked why lenders take on the cost of hiring more loan officers when they could get more productivity out of the ones they already have. He hypothesized that through training, tools and marketing, a lender could increase each LOs production by 15%, yielding two LOs worth of volume without the hassle and cost of recruiters or signing bonuses. Lenders responded skeptically that only a portion of LOs would benefit from these types of investments and make the argument moot.

CRM and marketing automation is a feasible solution because it doesn’t require the LO to be proactively engaged in order to be successful. Whether a loan officer is an “A” player or a “C” player, the onus is on marketing to create the content and the automated campaigns. All the LO needs to do is reach out to the lead that marketing has generated. And with the CRM and marketing automation technology available from OptifiNow, it’s never been easier for lenders to build that bridge between marketing and sales.

Provided courtesy of:

Linn Cook
Vice President of Sales